30-Day Performance Review
Dulla Care Home Healthcare, LLC
Home Healthcare Operations
Employee Name
Amina Ali
Position / Title
Operations Director — Home Healthcare
Department
Operations
Reports To (Reviewer)
AK Jones — Owner / CEO
Review Type
90-Day Introductory Review (30 / 60 / 90-Day Checkpoint)
Review Date
October 2, 2026
Review Period
September 2, 2026 – October 2, 2026
Next Review Date
Purpose: The Operations Director serves a 90-day introductory period that is formally evaluated at the 30, 60, and 90-day conclusions. This review is conducted at one of those checkpoints to evaluate the Operations Director's performance against the responsibilities of the position, to recognize strengths, and to identify opportunities for growth. The review is based on the Job Description for Operations Director and standard home healthcare operations practices. The rating scale and categories below are used to document observations and to establish clear, measurable goals for the next review period.
Rating Scale
Performance Categories & Opportunities for Improvement
Attendance
Maintains regular, reliable attendance in accordance with the agency schedule and Dulla Care Home Healthcare attendance policy.
- •Reports to work as scheduled with minimal unplanned absences
- •Follows proper call-off / coverage notification procedures
- •Consistently present for operational needs during business hours
Supervisor Comments / Opportunities for Improvement
Punctuality
Arrives on time and is ready to begin work at the start of the scheduled shift; honors all scheduled meetings and deadlines.
- •Arrives at the office by the established start time
- •Begins and ends meetings on time
- •Meets administrative and reporting deadlines without prompting
Supervisor Comments / Opportunities for Improvement
Professionalism
Demonstrates a professional demeanor, appearance, and communication that reflects the values of Dulla Care Home Healthcare at all times.
- •Maintains a courteous, respectful, and composed manner in all settings
- •Communicates clearly and appropriately with staff, clients, and partners
- •Upholds agency standards for appearance, conduct, and confidentiality
Supervisor Comments / Opportunities for Improvement
Organization
Plans, prioritizes, and structures work so that operations run efficiently and information is easy to find and act on.
- •Keeps orderly files, schedules, and operational records
- •Prioritizes effectively and manages multiple initiatives without dropping tasks
- •Establishes systems and workflows that the team can follow consistently
Supervisor Comments / Opportunities for Improvement
Leading by Example
Models the C.A.R.E. values (Compassionate, Accountable, Respectful, Effective) and sets the standard of professionalism for all staff.
- •Demonstrates the conduct and work ethic expected of the team
- •Holds self to the same or higher standard than direct reports
- •Acts with integrity, transparency and accountability in all interactions
Supervisor Comments / Opportunities for Improvement
Leadership
Provides clear direction, inspires confidence, and develops the team to achieve the agency's operational and care goals.
- •Sets a clear vision and expectations for the operations team
- •Makes sound, timely decisions and communicates the reasoning behind them
- •Develops, mentors, and empowers staff to grow into greater responsibility
Supervisor Comments / Opportunities for Improvement
One-on-One Staff Meetings for Productivity
Conducts regular individual meetings with direct reports to set expectations, review productivity, remove barriers, and coach performance.
- •Holds documented 1:1 meetings with each direct report on a consistent cadence
- •Sets clear, measurable productivity goals and follows up on progress
- •Provides constructive feedback and coaching that improves individual output
Supervisor Comments / Opportunities for Improvement
Staff Accountability
Holds staff accountable to agency policy, care standards, and performance expectations through consistent follow-through.
- •Addresses performance and conduct issues promptly and consistently
- •Documents corrective action and follows up to confirm improvement
- •Ensures staff complete required documentation, EVV, and compliance tasks
Supervisor Comments / Opportunities for Improvement
Compliance Enforcement
Enforces adherence to Ohio home healthcare regulations (OAC 173-39), agency policy, and payer requirements across the operations team.
- •Monitors compliance with OAC 173-39, EVV, personnel file, and 60-day visit rules
- •Addresses non-compliance quickly and documents corrective action
- •Keeps current on regulatory changes and trains staff accordingly
Supervisor Comments / Opportunities for Improvement
Office Staff Engagement & Attendance Oversight
Actively engages office staff and oversees attendance, scheduling, and workplace culture to maintain a productive, supported team.
- •Monitors office staff attendance, tardiness, and coverage gaps
- •Fosters a positive, engaged, and collaborative office environment
- •Recognizes strong performance and intervenes early on disengagement
Supervisor Comments / Opportunities for Improvement
Field Staff Relations
Builds and maintains positive, supportive relationships with field caregivers and clinicians to support retention and quality care.
- •Communicates regularly and respectfully with field staff
- •Responds promptly to field staff concerns, scheduling, and support needs
- •Promotes a culture where field staff feel valued and heard
Supervisor Comments / Opportunities for Improvement
Retention & Recruitment of Staff and Clients — Better Hiring Standards
Leads recruitment and retention efforts for both staff and clients, continuously improving hiring standards and onboarding quality.
- •Improves screening, interview, and background-check standards for new hires
- •Reduces staff turnover through engagement, support, and career development
- •Supports client acquisition and retention through responsive intake and follow-up
Supervisor Comments / Opportunities for Improvement
Excellent Customer Service
Ensures every client, family, referral source, and partner experiences courteous, responsive, and professional service.
- •Responds to client and referral inquiries promptly and professionally
- •Resolves complaints and service issues to the satisfaction of all parties
- •Sets and models a standard of excellence for client and family communication
Supervisor Comments / Opportunities for Improvement
Lead Tracking & Generation by Marketing Techniques
Generates and tracks new client leads using proven marketing techniques and maintains an organized pipeline of prospects.
- •Maintains a tracked lead pipeline with source, status, and follow-up dates
- •Executes outreach (flyers, mailers, community events, digital, partnerships)
- •Measures marketing results and adjusts techniques to grow referrals
Supervisor Comments / Opportunities for Improvement
Development
Actively develops own skills, the operations team, and the agency's processes to drive continuous improvement and growth.
- •Pursues ongoing professional development and stays current on industry practice
- •Identifies and develops high-potential staff for future roles
- •Continuously improves operational processes, tools, and training
Supervisor Comments / Opportunities for Improvement
Overall Performance Summary
Overall Rating for this Review Period:
Key Strengths Demonstrated
List specific examples of performance that met or exceeded expectations.
Opportunities for Improvement
Identify the most important areas for growth before the next review.
Goals & Action Plan for Next 30 / 60 / 90 Days
Specific, measurable goals with target dates.
Reviewer Comments
Overall narrative from AK Jones, Owner / CEO.
Employee Response (optional)
Acknowledgement: My signature below indicates that this 30-day performance review has been discussed with me. It does not necessarily indicate agreement with the content. I understand that this review does not alter the at-will nature of my employment and that either the employee or Dulla Care Home Healthcare, LLC may terminate the employment relationship at any time, with or without cause or notice.
Employee Signature
Amina Ali, Operations Director
Reviewer Signature
AK Jones — Owner / CEO
Dulla Care Home Healthcare, LLC · (614) 450-2966 · 20 E. Broad St, Columbus, OH 43115 · www.dullacarehomehealthcare.com · "Because I Care"
Confidential Personnel Document — 30-Day Performance Review · October 2, 2026
